Instant Messaging on Evolve

Did you know Evolve has a built-in instant messaging portal? Evolve allows you to communicate with the municipally directly via a built-in messaging portal. The messaging portal can be accessed in two different ways, as explained below:

Accessing Messages for all of your applications

You can access the Messages portal for all of your applications by following these steps:

  1. Log into Evolve. If you forget how to, please click here
  2. Click the Messages button near the top right of the window. It is located in the top right of the blue banner of the window and is located in between the Support button and your Name button. If you can’t locate it, it is circled in red on the picture below
  3. Once you’ve entered the Messages portal, all of your existing applications will appear on the left side
  4. To send the Municipality an instant message regarding your application, simply select one of your existing applications from the left-hand side. After you’ve selected an application you can begin typing a message in the bottom of the messaging box – where the sentence Write new message here is located.
  5. Once you are finished typing your message you can either hit the Send button or click Command & Enter.
  6. Success! Your message will now appear near the top of the message box. Any response you get from the municipality will appear here.

Note: If you want to enter the application which you and the municipality are discussing, you can do so directly from the Messages portal. To do so, click the Open the application button near the top right of the message box.

Accessing Messages for a specific Application

You can access the Messages portal for a specific application directly from the application dashboard. To do so, please follow these steps:

  1. Log into Evolve. If you forget how to, please click here
  2. Navigate to an existing application by picking it from My Applications within your main Evolve Dashboard
  3. Once you have navigated to an application, your window should appear something like the image below. To access the Messages portal for this application, simply click the Messages button, which is circled in red on the image below
  4. Begin typing a message in the bottom of the messaging box – where the sentence Write new message here is located
  5. Once you are finished typing your message you can either hit the Send button or click Command & Enter.
  6. Success! Your message will now appear near the top of the message box. Any instant message response you get from the municipality will appear here.

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